BRAC Bank Limited Job Circular 2019

BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as businesses. Our financial results along with country-best credit rating & multiple best financial report awards reflect our aspiration, transparency and teamwork. While we thrive in the present, we simultaneously invest for future – upgraded core banking system in Finacle 10, first local bank to rollout Oracle ERP, process alignment with best practices and many more. However, this feat of providing a comprehensive range of solutions to its millions of customers would not be possible without our diversified business model and unmatched network of 187 Branches, 448 ATMs, 456 SME Unit Offices, 100+ Agent Banking Outlets, 11 Regional Operations Office and 224 remittance delivery points.

To support its continuous business growth, BRAC Bank is currently looking for ambitious, smart, goal-oriented, enthusiastic individuals for the following position in Distribution Network Division:

Branch Sales & Service Officer

Employment Type: Full Time Employment

Job Grade: OG I, OG II, SO

Job Location: Anywhere in Bangladesh

KEY RESPONSIBILITIES

Achieve set targets in terms of deposit and advances.
Ensure daily reports are done accurately and on timely basis
Increase the customer base.
Provide friendly and responsive customer service by using skills for excellent customer service
Interview and answer all sorts of customer queries
Help the BM to handle customer complaints in a positive manner and converting complaints into service improvement opportunities
Delivering solution or redirecting problems to the BOM
Assist the BOM to coordinate with relevant departments (Credit approval team, Asset Ops, Communications, Regulatory Affairs, Branches, Management, etc.) for customer service
Ensure that any or all expenses for the branch are processed as per policy and with due diligence

KEY QUALIFICATIONS

Minimum Bachelors’ degree, preferably in Business Administration/Banking and Finance/ Marketing/ Management/ Economics, from a reputed university
Candidates with experience in relevant field will get priority
Should be able to speak fluent English and Bangla
Should have a good knowledge of local banking laws, regulations, and Negotiable Instrument Act
Should have basic Computer skills (word processing, spreadsheet, and presentation)
Should have initiative and drive to achieve set targets and service standards
Should have ability to manage and prioritize job and time
Should maintain satisfactory relationships with all departments

FEMALE CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY

Only short listed candidates will be called for the interview as per recruitment process.

BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

If you are interested to take this challenge, then please go to BRAC Bank’s Career Portal and apply by creating your detailed profile.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Please note that BRAC Bank is an equal opportunity employer. Any form of persuasion will disqualify the candidature.